Phone System Support That Doesn't Leave You Waiting
We're passionate about service. We promise a 2-hour response time and in most cases have completely resolved the problem in less than two hours.
Our 2-Hour Response Promise
2hrs
Maximum Response Time
Most issues resolved within this window
We respond in this 'priority' way because it is very hard for you to do business when your phones aren't working. We're dedicated to getting you back up and running fast! Think for a minute... how long do you wait for service from your IT company? Now, what if you had to wait that long to get your phones back online?
What's Included in Your Support
Unlimited Technical Support
Fixed cost, unlimited support included in our packages at no extra charge.
Remote Diagnostics
Many problems can be diagnosed and corrected remotely for fast resolution.
On-Site Service When Required
When remote can't solve it, our local Brisbane technicians come to you.
Software Updates & Maintenance
Keep your system current with the latest features and security patches.
"When we have a customer whose phones are down, we know how much that will affect them. That's why we drop everything to get them back up and running as soon as we possibly can."
Greg Eicke
Owner, Phones Now
5 Reasons You Need Support for Your Cloud Phone System
Your telephones now share the same network as your computers. Things will (and do) go wrong.
IP telephony is far more complex than the traditional phone systems with isolated copper lines.
There are many more 'bits and pieces' and service providers that come together to enable you to make a call.
Data and voice have different rules to each other.
Most IT folk don't fully understand the voice rules. Our IP Telephony Technicians understand both sets of rules comprehensively.
"Dealing with Phone Systems Brisbane has been an absolute pleasure. The best in their field."
Frequently Asked Questions
What does the 2-hour response mean?
We promise to respond to your support request within 2 hours during business hours. In most cases, we have completely resolved the problem in less than two hours.
Is support included in my system price?
Yes, unlimited support is included in our maintenance agreements at no extra cost. We also offer ad hoc support if you're currently having difficulty with your phone system.
What hours is support available?
Our support team is available during standard business hours Monday to Friday 8:30am - 5:30pm. Emergency support is available outside hours for critical issues.
Ready to Upgrade Your Business Phone System?
Call the Phones Now team on 1300 58 4000 or get a free assessment today.