Pulse UC — Complete Business Communications
Calls, video meetings, messaging and built-in AI in one platform. Every user includes the Ultimate licence — 100+ enterprise features with industry-leading usability and reliability.
See It In Action
Watch Pulse UC in Action
See how phone, call centre, video conferencing, messaging and built-in AI come together in one platform your whole team can use from anywhere.
All-in-One Platform
One System for Calls, Video, Messaging & AI
Pulse UC unifies calling, meetings, messaging and integrations in one platform — breaking down the barriers of distance, devices and disconnected tools.
Phone
Advanced call control, so you never miss a call
Intelligent routing, auto attendant and IVR with anywhere-anytime connectivity. Take a call on your mobile, flip it to your desk phone mid-conversation, and keep your data in sync.
- Intelligent call routing
- Multi-level auto attendant & IVR
- Call recording & voicemail to email
- Call flip between devices
- Visual operator panel
- Time conditions & holiday handling
Call Centre
Full call centre tools for agents and supervisors
Self-service IVR, queues, ring groups and a real-time wallboard — every call centre feature your team needs is included, with no add-on pricing.
- ACD queues & ring groups
- Live wallboard & queue panel
- Queue callback & SLA monitoring
- Answered, missed & abandoned call stats
- Agent coaching & live monitoring
- Custom call reports
Video Conferencing
HD video meetings on web, desktop & mobile
Start or schedule a meeting with anyone in a few clicks. Browser-based video with no downloads needed — video conferencing is built directly into Pulse UC.
- Browser-based, no downloads
- Screen sharing & in-meeting chat
- Host controls & waiting room
- Passcode protection
- Meeting scheduling & email invitations
- Encrypted communications
Omnichannel Messaging
Every customer channel in one inbox
Website live chat, WhatsApp, SMS and Facebook messages — all handled from the same Pulse UC interface your team already uses for calls.
- Website live chat
- WhatsApp & SMS
- Facebook messaging
- Assign & transfer conversations
- CRM contact matching
- Centralised conversation records
Integrations
Connects with the tools you already use
Out-of-the-box integrations to streamline your workflows — from Microsoft Teams and 365 to leading CRM and helpdesk platforms, plus open APIs for anything custom.
- Microsoft Teams embedded calling
- Microsoft 365 & Outlook
- Salesforce & HubSpot
- Zoho & Zendesk
- Odoo & Bitrix24
- Open APIs & SDKs
Built-in AI — Included with Ultimate
AI That Works Out of the Box
Voice AI is built right into Pulse UC — no extra plugins, no third-party subscriptions. Streamline workflows and deliver 24/7 service without adding headcount.
- AI receptionist greets callers, answers FAQs and routes calls intelligently — 24/7
- Call & voicemail transcription into searchable text
- Automatic call summaries and key points, so nothing slips through
- Natural, multilingual voice prompts across 34+ languages
Desktop, Mobile & Web Apps
Call, Meet, Chat — From Anywhere
A world-class phone system inside a single app, on virtually any device. Your whole team stays connected whether they're at the desk, at home, or on the road.
- One app for calls, team chat, audio & video meetings
- Centralised contacts synced across your systems
- Switch devices mid-call with your data in sync
- Operator panel to monitor & manage calls
Customer Engagement
Engage Your Customers. Convert Faster.
Manage inbound and outbound communications across voice, messaging and CRM from a single workspace — so every enquiry gets answered and every lead gets followed up.
Productive Call Centre
ACD, queues, wallboards, agent coaching, recording, callbacks and reports.
Stronger Outbound
Dialling automation with campaign management and DNC compliance.
Chat Across Channels
One shared inbox for live chat, SMS, WhatsApp and Facebook.
Context-Rich Leads
Capture website visitors with synced CRM and interaction history.
No Tiers. No Add-Ons.
Every User Gets the Ultimate Licence
Other providers sell AI, video and automation as paid extras. With Pulse UC, every user includes the top-tier Ultimate licence — all enterprise features, built-in AI & transcription, video calling and disaster recovery, as standard.
Telephony Features
- Call routing, transfer, park, pickup & flip
- Multi-level IVR & auto attendant
- Queues, ring groups, paging & intercom
- Conference rooms & advanced CDR
- Caller-ID routing & DID/DOD
Business Features
- Call recording with allow/block lists
- Business hours & holiday handling
- Music on hold & custom prompts
- BLF, busy camp-on & speed dial
- Individual & group voicemail
Administration & Security
- Graphical dashboard & auto provisioning
- Roles, permissions & operation logs
- Backup & restore
- SRTP/TLS encryption & auto defence
- Two-factor authentication & IP blocklists
Built-in AI
Ultimate- AI receptionist & intelligent routing
- Call & voicemail transcription
- Automatic call summaries
- Multilingual natural voice prompts
- AI audio streaming (WebSocket)
Call Flow Designer & Video
Ultimate- Drag-and-drop Call Flow Designer
- Ready-made call-flow templates
- Video calls on web, desktop & mobile
- Web-based video conferencing
- Screen sharing & meeting scheduling
High Availability & Developer Tools
Ultimate- Disaster recovery & redundancy
- Remote archiving
- Windows Active Directory integration
- Client SDK & open APIs
- Hotel PMS integration
Limited Time Offer — SEQ Businesses
Get 3 Months Free
Switch to Pulse UC and get 3 months free on a 36-month agreement. Ultimate licence, local support, free setup, unlimited calls.
Offer available to SEQ businesses on new 36-month agreements. Excludes international calls.
Ready to Upgrade Your Business Phone System?
Call the Phones Now team on 1300 58 4000 or get a free assessment today.